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Last updated June 2022



Registered Clinic

means Platinum Medi Cosmetic Clinic (Company) is a registered & regulated by Healthcare Improvement Scotland.


means the General Data Protection Regulation.

Responsible Person

means Jill Smith is the registered data controller within the Clinic

Register of Systems

means a register of all systems or contexts in which personal data is processed by the Clinic

1. Data protection principles

The (company) is committed to processing data in accordance with its responsibilities under the GDPR. 

Article 5 of the GDPR requires that personal data shall be:

  1. processed lawfully, fairly and in a transparent manner in relation to individuals;

  2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

  3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

  4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

  5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

  6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”

2. General provisions

  1. This policy applies to all personal data processed by the (company)

  2. The Responsible Person shall take responsibility for the (company)  ongoing compliance with this policy. 

  3. This policy shall be reviewed at least annually. 

  4. The (company)  shall register with the Information Commissioner’s Office as an organisation that processes personal data. 

3. Lawful, fair and transparent processing 

  1. To ensure its processing of data is lawful, fair and transparent, the (company)  shall maintain a Register of Systems. 

  2. The Register of Systems shall be reviewed at least annually. 

  3. Individuals have the right to access their personal data and any such requests made to the charity shall be dealt with in a timely manner. 

4. Lawful purposes

  1. All data processed by the (company)  must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests (see ICO guidance for more information). 

  2. The (company)  shall note the appropriate lawful basis in the Register of Systems.

  3. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in  consent shall be kept with the personal data. 

  4. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the (company) systems.  

5. Data minimisation

  1. The (company)  shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. 

  2. [Add considerations relevant to the (company)  particular systems]

6. Accuracy

  1. The (company)  shall take reasonable steps to ensure personal data is accurate. 

  2. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date. 

  3. [Add considerations relevant to the (company)   particular systems]

7. Archiving / removal

  1. To ensure that personal data is kept for no longer than necessary, the (company)   shall put in place an archiving policy for each area in which personal data is processed and review this process annually. 

  2. The archiving policy shall consider what data should/must be retained, for how long, and why. 

8. Security

  1. The (company)   shall ensure that personal data is stored securely using modern software that is kept-up-to-date.  

  2. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. 

  3. When personal data is deleted this should be done safely such that the data is irrecoverable. 

  4. Appropriate back-up and disaster recovery solutions shall be in place. 

9. Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the (company)   shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website). 

Web Consultation

Customer Feedback

Giving You the Best Experience

We love all of our patients here at Platinum Medi-Cosmetic Clinic, and we want to ensure everyone feels at home and safe in our friendly environment.  We want you to also feel valued and why your views and opinions, good or bad matter to us. 
Should you require to raise any issues or concerns, please do let us know in the first instance.  We will always strive to find resolution. You also have the right to lodge any complaints with Healthcare Improvement Scotland which you can by using the link button below.
If you have had a good and positive experience at Platinum, please share that with us too so we know we are getting it right! A wee review would be appreciated and spread the word.


By Appointment Only

We look forward to welcoming you to Platinum!

Please note we operate an appointment only system.  This ensures we are aware who will be attending the service and can manage all safety and infection control measures.


Duty Of Candour

Information for service users

We aim to provide an open and honest service which is transparent in the instance of an event or incident when potentially "things have gone wrong" with any of your care or any treatments you have received.  

Mother and Daughter Portrait
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